The most recent issue of Health Affairs focuses on “The Politics of Health Care Reform” and features an article by pollster Celinda Lake, president of Lake Research Partners in Washington.
Lake takes the pulse of public opinion by holding focus groups, and then tries to shape a reform plan that mirrors their hopes and fears. Rather than crafting a blueprint for health care reform and then presenting it to the public for discussion, Lake believes that reformers should begin “by exploring voters’ own perceptions and the core values that shape their views on health care…Leaving aside the base voters at opposite ends of the spectrum who were most strongly in favor of or opposed to universal health care,” she and her group “focused on the large clusters of swing voters whose support for health reform was more conditional. Through segmented focus groups and a national telephone survey in 2006, we identified a set of values that drive these swing voters’ perceptions of reform.”
Lake has little patience with old-fashioned reformers: “Advocates for change in health care would like to think that by using a combination of facts and reason, they could persuade Americans that a progressive, universal health care system would be more effective, efficient, and humane than the current system,” she writes. But that’s simply not true, she asserts: “real changes must be enacted in the world of politics and public opinion, where values and perceptions are more important than facts and reason.”
Lake is not alone. I have heard other progressives express their belief that conservatives have “won” the national political debate in recent years because they are so clever at using memorable memes and slogans to appeal to voters’ values and emotions. And Lake is right that slogans don’t appeal to “fact and reason.” Slogans are like television ads or bumper stickers: they’re not designed to provoke thought; the goal is to make the mind click shut like a box.