Sapping VistA’s Soul

In the past I’ve spoken highly of VistA, the Veteran’s Administration computerized health records system—and with good reason. VistA has a lot going for it. In 2006, it won an “Innovations in American Government Award” from Harvard. Studies show that use of VistA has improved VA productivity by 6 percent a year since national implementation was achieved in 1999. In a time of sky rocketing health care costs, VA care has become 32 percent less expensive than it was in 1996 in part thanks to VistA. The computerized system also has helped the VA reach an amazing prescription accuracy rate of over 99.997 percent. And last—but certainly not least—VistA is a flexible program that allows for much independent tinkering in the name of improvement, both by techies outside of the VA and those within the administration.

Given all these pluses, you’d think that the government would be happily throwing its weight behind VistA and ensuring that the system is firmly institutionalized for the long-term. But in fact, just the opposite is happening. VistA is under attack; and it’s the federal government that’s leading the assault.

According to Dana Blankenhorn, a writer at ZDNet (a much-trafficked techie website),  VistA is dying “of starvation and neglect.” It’s demise comes in part from an unlikely source: the Department of Defense (DoD). In 2005, the DoD introduced it’s own computerized health records system, called AHLTA. The system was developed by Integic, a private firm that was acquired by defense giant Northrop Grumman a mere nine months before AHLTA’s formal roll-out.

So why would the DoD contract out the development of a health records system instead of co-opting VistA, which can be reworked for different contexts? It’s not because of it’s too difficult, that’s for sure. Blankenhorn quotes Phillip Longman, a senior fellow at the New America Foundation and an outspoken champion of the VA  noting that the government “could wire Walter Reed or Bethesda (the two biggest military hospitals) for VistA in an afternoon. Technically there’s no big problem....”

Yet still, the DoD created an entirely new system—one which has only limited interoperability with VistA. Longman, the author of The Best Care Anywhere: Why VA Health Care is Better Than Yours, explains just how bad things are: “I just gave 11 [speeches] to front line VA employees in the last few weeks, and I heard over and over again their frustration over not being able to get to the people at the [DoD] making the hand-offs [of patients between departments]. Not only can’t the computers talk to each other, they can’t get the Army doctor in Germany on the phone to answer a simple question.”

This may seem silly but not outright harmful to VistA’s prospects—until you consider the fact that the DoD and the VA need to be able to work closely in order to coordinate solider care. When you introduce a new computer system, you also introduce the need for them to interface. Suddenly the issue isn’t expanding VistA, but merging it with AHLTA. The homogenization of a once-great open source platform becomes inevitable.

Indeed, the government is already working to fuse the two systems together—with help from the private sector, of course. This past September, the government hired the consulting firm Booz Allen Hamilton to “determine the feasibility of having a common electronic medical record system [across VistA and AHLTA] and what it would look like.” In November, Booz Allen and Garnter, a tech consulting firm, began helping the Army analyze industry suggestions on how to merge the two systems after the military issued a formal Request for Information to the private sector. 

Of course, none of this would be necessary had the DoD  used VistA as the basis for its technology rather than creating a new system from scratch—let alone one whose code and data is proprietary, and thus not easily reconcilable with other systems. (For-profit companies such as Grumman like to keep a tight grip on their products). But it seems that dishing out contracts has become more important than common sense. Last year the DoD awarded Northrop Grumman a $10.3 million contract to help deploy a common data pool for both VistA and AHLTA. (Northrop is a favorite of the federal government: the defense giant received a whopping $16 billion in federal government contracts in fiscal year 2007, behind only two other military-industrial giants, Lockheed Martin and Boeing). 

What’s going on here? Why is the DoD strangling VistA? Why is the government wasting time and taxpayer dollars on contracts while ignoring the potential of a proven, high-quality IT system like VistA? Longman has some ideas. For one, he says, “there are DoD people who have built their careers on AHLTA and want people to switch to their system.” Further, he notes, “the recent political appointees to the VA…are people with DoD backgrounds. And the DoD culture is ‘procure everything’ – they don’t make anything themselves, they procure it. When they get to the VA they don’t appreciate the open source culture.”

Longman way well be right, but the DoD’s stance on IT is actually part of a broader paradigm shift that’s eroding VistA. The DoD wants what techies call a centralized IT system—that is, one with consolidated channels of authority and technological infrastructure. Traditionally the VA has a decentralized IT system, with 130 regional data centers and multiple IT teams working in local capacities in hospitals and administrations. Think of the distinction this way: the DoD wants one big IT department, and the VA historically relies on lots of little ones.

A centralized system provides more information security—after all, when you have a more standardized technology it’s easier for central management to protect the data, because it’s housed in fewer places. A desire for this sort of consolidation lends itself to procuring commercial software, because it’s easier to buy a self-contained, out-of-the-box solution in order to ensure uniformity.

But ready-made, one-size-fits-all centralization lacks integration. You get a single type of platform, but it only performs limited functions. Unlike VistA, which contains modules with different functions (prescription drug ordering, electronic patient records, etc.) that nonetheless can communicate with  each other, the commercial model lets vendors selling one small, specialized part of the IT chain. As more of these niche programs are purchased, the space for innovation grows smaller and smaller. It’s IT by way of assembly line.

VistA, of course, is famous for being open source software that is adapted by various IT teams and used for many different purposes. Unfortunately, the VA is moving away from this model—and not just because of the DoD. In November, the VA signed a contract with the Cerner corporation to replace its VistA laboratory software with Cerner’s proprietary platform. A specialized subset of the VA’s IT needs is now in corporate hands. The VA  will no longer be able to tinker with lab software to produce home-grown improvements.

Admittedly, the VistA lab module was born in the 1980s—it needs to be updated. But do you really need to throw the baby out with the bathwater? As Scott Shreeve, founder of Medsphere, a company that adapts VistA for private hospital use, noted online, the fact that VistA’s old lab software is “widely distributed and [still] functional in today’s computing environment”—even if it’s not cutting-edge—is actually a testament to the program’s quality. Surely there’s something to work with here?

Nonetheless, Cerner has got its foot in the door. (It’s worth noting that, the DoD contracted  with Cerner before the VA did.) Shreeve has called the Cerner grab “the first amputation in a long and steady surgical removal of VistA from the VA. Piece by piece, subsystem by subsystem, the VA appears to be taking" specialized software programs and string them together at the expense of “the beautiful and inherent advantages of a single, integrated software solution…” The future of the VA, it seems, is “a patchwork of [industry] solutions.” Shreeve continues:  “Cerner now is positioned to wipe out VistA Radiology, VistA Pharmacy, Vista Registration, and ultimately the entire VistA clinical suite. Not only is Joe Public going to lose his several billion dollar investment in the largest and most successful implementation [of electronic health records] to date, but he is going to be paying even more in the future for all those Cerner licenses.”

This switch-over, notes Roger Maduro, an IT and open-source wizard who edits a VistA Newsletter, is “the first major departure from the VA's successful development methodology for VistA. Over the past 30 years VistA has been developed in-house at the VA using its own development methodology.” But now the VA is turning to buying technology instead of developing it on its own. Its reasons are the same as the DoD’s: centralization and security. But at what cost?

As Government Health IT, a trade publication, noted in February, the VA’s “historically decentralized management and IT structures have created one of the most successful health care systems in the world.” VistA has been remarkably flexible and responsive thanks to its decentralization, and “centralizing the IT infrastructure could compromise VistA’s strengths by constraining creativity and introducing proprietary software into an open system.” The free exchange of ideas is effectively quashed.

Fred Trotter, an open-source medical software programmer and an IT consultant, spoke to Government Health IT about how the VA’s old open system used to work:  “historically, each hospital hired programmers to solve that hospital’s needs. Other hospitals then adapted those solutions to their own needs. [But] with the centralization process, all VistA programmers will be working for a central bureau. This could stop 30 years of innovation in which the best local innovations were taken national.”

It’s no exaggeration to say that we’re seeing the corporatization of the VA—not just in the sense of privatization, but also in the broader ethos of highly structured management systems. This means that the features that have made VistA such a success—flexibility, customizability, and openness—are in trouble. The balance between security and innovation is a very sensitive one, but in the past, we have figured out how to keep information secure. What’s harder is figuring out how to foster creativity. Centralized bureaucracy is rarely the answer.

Curiously, the government assault on VistA comes at a time when the system is making headway in private hospitals around the nation. Recently, for example, Shreeve’s Medsphere has implemented VistA in places such as Century City Doctors hospital in L.A., one of the largest physician-owned hospitals in the United States. Other medical centers that use VistA include the Lutheran Medical Center in Brooklyn, N.Y. , Memorial Hospital of Sweetwater County in Rock Springs, Wyo. , and facilities in the West Virginia Department of Health and Human Resources. The system is also in use at Midland Memorial Hospital in Midland, Texas, and at the U.S. Department of Health and Human Services' Indian Health Service. Clearly, this is a system that works in a lot of different contexts—so why is the government abandoning it?

Healthcare IT is an incredibly complex field, and it’s easy for the average citizen to tune it out. But when a program like VistA is being phased out, we should pay attention—and ask questions. In 2009, we expect to see changes at the VA.  Health Beat will be keeping an eye on whether corporatization is hurting returning veterans.

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It seems to me that the taxpayers are about to get the shaft again. I don't remember the figure but the VA developed VistA at a const of 3-5 billion dollars to us taxpayes. Because of this price tag the VA decide to put the software into the public domain to allow others to utilize it.

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Excellent post. Coincidentally it comes just as HHS issues its "Federal Health IT Strategic Plan," which has a similary pro-market bias, both in terms of farming out to the private sector management of the research and coordination, and in urging coordination be done between existing private and public players in a way that will further competition (just search the document for "private" and especially "market").

[Harriette Seiler]

"Sapping VistA's soul"
reminds me of the Bush administration's efforts to discredit Medicare. There is method in DOD's madness--Get things all bollixed up--then announce that government-run health care doesn't work.

Let me get this straight. The VA was doing something efficient and cost effective, but DOD decided to implement it's own system which snarls up provider-to-provider communication.

What ever happened to the idea of following "best practice"? When it comes to electronic records, it is obvious that the VA VistA has the proven track record. If it needs upgrading, upgrade it. Taxpayers don't want to pay for a new DOD system that does not work!